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Privacy Policy

At Van Kouwenhoven Hostel, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you make a reservation, complete a registration form, contact us, or stay at our hostel.

1. Information We Collect

We may collect the following information:

  • Full name

  • Email address

  • Phone number or WhatsApp number

  • Country of residence

  • Arrival and departure dates

  • Number of guests

  • Booking details

  • Payment information

  • Identification information when required by law

  • Emergency contact information, if needed

  • Any special requests or information you choose to provide

2. How We Use Your Information

We use your information to:

  • Confirm and manage reservations

  • Contact you before, during, or after your stay

  • Process payments and invoices

  • Respond to questions or requests

  • Organize activities, events, or tours

  • Keep basic guest records when required

  • Improve our services and guest experience

  • Comply with legal or safety requirements

3. Registration Forms and Event Applications

When you complete a registration form for an event, retreat, tour, or activity, we use the information provided to review your application and contact you to confirm whether you qualify or whether more information is needed.

Submitting a form does not guarantee acceptance, approval, or participation in an event or activity.

4. Photos and Social Media

We may take photos or videos during activities or events for promotional purposes. We will not intentionally use close-up images of guests for marketing without permission.

If you do not want to appear in photos or videos, please let us know.

5. Security Cameras

For guest safety and property security, exterior cameras may be used in common or outdoor areas. We do not place cameras inside private rooms, bathrooms, or areas where guests expect privacy.

6. Third-Party Links

Our website or messages may include links to third-party websites, such as booking platforms, maps, social media pages, or payment services. We are not responsible for the privacy practices of those third-party websites.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website or made available upon request.

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